Checklist

Can the Banking Ombudsman help in my case?

• Is the bank located in Switzerland?
• Can a financial loss or any disadvantage be demonstrated?
• Is no official body actively involved in the case?

If you can answer all these questions with 'yes', you may consult the Banking Ombudsman.

Please enclose the following with your written application:

• A clear description of the facts, the problem and the complaint.
• Copies (not originals!) of relevant documents (e.g. contracts, correspondence with the bank, receipts).
• A concise description of what you wish to accomplish (what you hope to achieve and why? If possible, please explain how your financial loss is composed).
• Your explicit written authorization that the Ombudsman is permitted to contact the bank and that the bank may provide him with information.

Authorization form

english (64 KB)
german (64 KB)
french (64 KB)
italian (64 KB)